This FAQ is very thorough and extensive.

PERSONAL ACCOUNT QUESTIONS

Question : Am I allowed to have more than one account?

Answer : No. We allow one account per individual/per household. No exceptions.

Question : What are active members and inactive members?

Answer : Active members have confirmed their email address and are members of the program. Pending members have signed up, but haven't responded to the initial email yet. They are not members of the program and cannot earn any money until they activate their account. Inactive members are those who have confirmed their email but have not clicked a link in at least 30 days. Inactive members will be deleted from our database each month on the 15th day. This may cause you to see a decrease in your downline.

Question : How can I log into my account?

Answer : Log in at http://www.CoffeeClubEmails.com.

Question : How can I cancel my account?

Answer : Enter your member ID and password on the main page. In your member area choose USER INFO from your member menu, scroll down to the unsubscribe area and follow the directions.

Question : Rather than canceling my account, can I sell it or give it away?

Answer : No! This will be considered a violation of TOS and the account will be deleted. Please refer to the terms which you agreed to when you joined for more details.

Question : How can I cancel receiving your newsletters?

Answer : Your membership in our program allows CoffeeClubEmails.com to send you email messages and advertisements. You may not cancel receiving email ads from CoffeeClubEmails.com without terminating your membership in our program and forfeiting any and all earnings. Enter your member ID and password on the main page and choose "Cancel Account" from your "User Information" area.

Question : How can I change my personal information?

Answer : Log in to your account and click the "User Account Info" link. You will be able to edit any of your information in this area. Please note: you need to enter you passowrd in the spase saying to save in order to keep your changes.

Question : Why can't I log in?

Answer : There could be many reasons. You could be typing your user name or password incorrectly. Simply request it sent to you from the form on the site. If you have been inactive then your account has probably been cancelled. You will need to rejoin. Please do not contact us under these circumstances - your previous earnings will not be restored. Inactivity is not tolerated within our site.

Question : I live outside the US, can I join?

Answer : Yes, we welcome all international members.
International members should be able to read and write in English.
If you cannot read or write in English I will not be able to read your payout requests, ad requests etc. So it would not benefits either one of us if International members cannot submit requests in English.

EARNING QUESTIONS

Question : How much will I earn?

Answer : Each advertiser pays a different amount due to the many offers we have. It is impossible to say exactly how much you will earn - that is up to you. If you are an active member and read all of the ads you could earn the most the site has to offer. The more active you are the more you will earn.

Question : When can I request payment?

Answer : You may request payment after you have earned the site minimum. Qualifying members will see a button in their member redemption area.

Question : How can I request payment?

Answer : After you have earned the site minimum in your account a "Request Payment" button will automatically appear on your cash out page. Press the button and your request will automatically be sent to our accounts payable department.

Payout requests sent improperly will be ignored and not responded to.

Question : When am I paid?

Answer : After your payment request is made and your account is in good standing we will issue payment to you within 30 days

Question : How am I paid?

Answer : Payments are made via PayPal, Alert Pay, Us Postal Money Order.

REFERRAL QUESTIONS

Question : How much can I earn from my referrals?

Answer : The current commission setting are as follows:
Level 1 - 20%
These percentages apply to cash and point earnings.

Question : Are my referral earnings working?

Answer : Yes, referral earnings are updated once a day. You must be active on our site to earn from your referrals
To qualify to receive earnings from your downline, you must login at least once every 30 days and click on at least 50% of the ads we send out.

Question : I do not seem to see earnings from the referrals, Why?

Answer : There are MANY reasons earnings may not show - here are a few of them.
· Your referral signed up less than 7 days ago
· You have not clicked on any links lately. Our program is set so the UPLINE must be 50% as active as the downline in order to get credit for downline earnings. You must be active in order to earn from your referrals.
· Your referral may not be very active.
· Referral earnings will only show in your account when the referral has earned YOU at least 1 cent or 1 point. So, if you earn 20% of tier 1 referral earnings then this is how it would work: Your referral will have to click 5 one cent links before you would see the earnings show in your account. You will also have to click at least 2 one-cent links to get credit for the referral earnings. The program is set this way to prevent cheating and help you earn the most you possibly can from this site

Question : How do I get referrals?

Answer : You can get referrals by promoting you referral link or banner, which is located in your member section. You may also get referrals by upgrading your membership to receive free referrals and by purchasing referrals from other sources.

Question : I am missing referrals - where did they go?

Answer : There are many reasons that referrals may disappear. The main reason being that they were inactive and have been deleted. Some will cancel their accounts, some may have been determined to be cheating - but for any of those reasons they are no longer with the program and thus will no longer be in your downline.

Question : I referred a very close friend but they are not showing in my downline - why?

Answer : There could be a few reasons for this as well.
· The friend may have used the wrong referral link.
· The program self updates and you have not given enough time for the update.
· The friend may not have completed the sign up process yet by doing their confirmation email.
· The friend may not have clicked anything yet.

Question : I purchased referrals form another site and they are not showing in my downline.

Answer : I have no control over those types of purchases, you will have to contact the source you ordered them from to address the issue.

POINTS QUESTIONS

Question : What are points for?

Answer : Points can be used for advertising, upgrading your membership and gifts in the redemption area. As well as for auctions in our family forum and you can transfer to any other family Site

Question : How do I earn Points?

Answer : You can earn points by visiting advertisers websites. You must allow the timer to run completely down to receive credit.

Question : How do I exchange Points for Cash?

Answer : Point ot cash redemptions can be found in your reedem pages.

Advertising Questions:

Question : I have a website I would like to advertise, where can I find information on your different programs and costs?

Answer : Visit our advertisers section of the website for complete details.

Question : I have questions not answered on this FAQ page, what can I do?

Answer : Contact Us and supply as much information as possible so we can solve the problem in a timely manner.